FAQ
Product Basic & Operation FAQs
Q1：Can this tool switch between two working modes? Do I need extra tools for conversion?
It switches between handheld chainsaw and extendable pole saw freely. Adopts 3-second tool-free snap-lock design, just slide and click to lock without any wrenches or screwdrivers.
Q2：What is the maximum extended length of the pole? How high branches can I trim while standing on the ground?
The max extension length is 82.7"(2.1M), allowing you to reach branches up to 6.9 feet safely on the ground, no unstable ladders needed.
Q3：Is the saw head adjustable? What is the adjustment range, and does it work well for dense bushes?
The saw head can rotate 0°-180° and lock at any angle, enabling precise cutting in tight, narrow and awkward spaces.
Q4：What are the motor power and rotation speed? What’s the maximum diameter of branches it can cut?
Equipped with a 350W pure copper motor at 4500 RPM and 30 ft/s chain speed, it easily cuts branches and logs up to 6 inches in diameter.
Q5：Will it feel heavy and cause fatigue for new users, seniors and women to operate with one hand?
Feather-light balanced ergonomic design with full enclosed D-loop grip. It causes little fatigue for long-time single-hand operation, suitable for seniors and women.
Q6：Does this machine come with an automatic chain oiling system? Do I need to add oil frequently manually?
Built-in auto-lubrication system automatically oils the bar and chain during operation to reduce friction, prevent jams and overheating, less frequent manual refueling.
Q7：What materials can this chainsaw cut?
It can cut tree branches, timber and plastic. Do not cut metal or extra-hard materials to prevent chain damage and motor burnout.
Battery & Runtime FAQs
Q1：What specifications do the batteries have? What is the total capacity of dual batteries?
Comes with two removable 21V 3000mAh batteries with a total capacity of 6000mAh for non-stop yard work via instant swap.
Q2：What is the instant battery swap design? Are tools required to replace batteries?
Slide-click battery design for instant swap without tools. No long charging waits interrupt your trimming work.
Q3：How much trimming work can a fully charged single battery support? Is it sufficient for commercial use?
One fully charged battery handles full seasonal trimming for average residential yards. Dual swap batteries support all-day commercial landscaping and orchard jobs.
Q4：Can I use the machine while charging? How long does it take to fully charge one battery?
Do not use the machine while charging. A full charge takes 1-2 hours, and the charger will power off automatically to extend battery service life.
Q5：How should I store batteries to reduce loss if they won’t be used for a long time?
Store batteries at around 50% power in cool and dry places, avoid sunlight and rain. The lithium battery has overcharge and over-discharge protection to minimize loss.
Installation & Scenario FAQs
Q1：How many extension poles are included? Is storage troublesome after disassembly? Does a storage case come with the kit?
Including 4 aluminum extension poles. A hard plastic storage carry case with molded slots is provided for all parts, compact for storage after disassembly.
Q2：Can I use this chainsaw on rainy or wet outdoor days?
Only for dry outdoor use. Do not operate in rainy or wet conditions to avoid circuit and motor damage caused by water ingress.
Q3：Is this tool suitable for home yards, fruit orchards and commercial landscaping projects?
Suitable for home yard, fruit orchard and commercial landscaping. It maintains stable cutting power even for all-day heavy-duty work.
Q4：How to replace a dull chain? Are original spare parts easy to purchase?
Chain replacement is easy by adjusting the side knob. Original spare parts including chains and lubricant oil are available for separate purchase.
Q5：What materials are forbidden to cut with this chainsaw?
This tool works for tree branches, timber and plastic. Do not cut metal, stone, wall and other hard materials, which will break the chain and burn out the motor.
Accessories & After-sales FAQs
Q1：What accessories are included in the full kit? Can I use it directly after unpacking and assembly?
Package Includes: Hard Plastic Storage Carry Case, 4 Pcs Aluminum Extension Poles, Mini Cordless Chainsaw Head, Angle Adjustable Swivel Joint, Main Handle Grip, 2 Pcs 21V Batteries, Oil Bottle, Charger with Power Cord. Ready to use after simple assembly.
Q2：What causes chain jamming or no oil output during operation?
①Insufficient lubricant oil, add special chain oil timely; ②Improper chain tension, adjust side knob; ③Oil outlet blocked by wood chips, clean the chain gap.
Q3：How long is the official warranty? Can motor failures be covered under warranty?
Official warranty covers non-artificial damage of motor and circuit. Damage caused by water immersion, drop or unauthorized disassembly is not covered.